Refund Policy

1. Merchant of record

Paddle is the merchant of record and authorized reseller for SEROS subscriptions purchased through Paddle Checkout. Paddle processes the transaction, receipt, taxes, cancellations, and refunds.

Refunds are processed by Paddle under this 14-day guarantee and the Paddle Refund Policy.

2. How to request a refund

1. Open the View receipt or Manage subscription link in your Paddle confirmation email, or open Billing settings in SEROS and choose Manage billing.
2. Use the refund option at paddle.net and provide the Paddle transaction details. Never send full card details to SEROS.
3. You may optionally contact support@serosoft.tech for help, but support contact or troubleshooting is not required before requesting a refund.

3. Unconditional 14-day refund guarantee

Every SEROS subscription purchase, including an initial purchase or renewal, is eligible for a full refund when requested within 14 calendar days of the transaction. No reason is required, and no exceptions, conditions, or troubleshooting requirements apply.

A refund requested within this 14-day window will be approved and returned to the original payment method where possible. Access to the refunded subscription may end. Nothing on this page limits any additional mandatory consumer rights.

4. Subscription cancellation

Canceling prevents future renewal and is separate from requesting a refund. Unless Paddle or applicable law requires otherwise, cancellation takes effect at the end of the current paid period, and SEROS preserves workspace data under its retention policy.